Returns & Refund Policy

Policy Overview

Welcome and thank you for shopping with us! We value your trust and strive to meet your expectations with every order. As each item is uniquely sourced and tailored for you, please note the following guidelines regarding our returns and refunds.

No-Return Policy

Due to the custom nature of our products, each item available for purchase on our platform is ordered and sourced specifically for your individual needs. As such, we generally do not accept returns. Each product is procured based on your specific requirements, meaning they cannot be restocked or resold.

We ask that you carefully review your order and ensure all aspects meet your needs before finalizing. Your thorough consideration assists us in providing products tailored just for you.

Exceptions to Policy

We commit to the highest standards of customer satisfaction. Therefore, if a mistake occurs on our part and you receive an incorrect item, we will gladly offer a full refund. To qualify for a refund:

  • The incorrect item must be returned to us in its original condition.
  • The return must be initiated within a specified timeframe from the delivery date (please contact us for details).

Upon receipt of the returned item and confirmation of the error, we will issue a full refund to your original method of payment.

Need Help?

If you have any questions about your order or our returns policy, or if you need to initiate a return based on the outlined exceptions, please don't hesitate to contact our customer service team. We're here to ensure your satisfaction and resolve any concerns you might have.